Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines clearly how we handle, store, and safeguard your data when you visit our website, reserve a table, or get in touch with us.
1. Who We Are & Data Controller
The Glen View Restaurant is situated on the top floor of the clubhouse at Burnley Golf Club, Glen View Road, Burnley, Lancashire, BB11 3RW. In this Privacy Policy, references to “we”, “us”, or “our” refer to The Glen View Restaurant.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Glen View Restaurant acts as the Data Controller in respect of personal data gathered via our website (glenviewrestaurant.co.uk), table booking forms, and direct enquiries.
2. The Personal Data We Collect
We only collect personal information that is necessary to provide you with excellent hospitality, respond to your enquiries, or ensure our website operates smoothly and securely:
- Table Bookings & Dining Reservations: When reserving a table online via our booking partner Simpleview (SVTables) or by telephone, you provide your name, contact telephone number, email address, date and time of reservation, party size, and any special dietary requirements or accessibility notes.
- Contact & Function Enquiries: When submitting an enquiry via our website contact form or function request forms, we collect your name, email address, phone number, enquiry category, proposed event dates, guest estimates, and the details of your message.
- Technical & Connection Information: When you browse our website, our web servers and security providers automatically record technical details including your IP address, browser type, device type, operating system, and the pages requested.
- Website Analytics (Optional): If you consent to analytics cookies via our cookie banner, Google Analytics 4 collects aggregated, anonymised metrics about how visitors navigate our website to help us improve user experience.
3. How We Use Your Data & Legal Basis for Processing
Under UK data protection laws, we must have a valid legal basis to process your personal data. We process your data under the following legal bases:
Contractual Necessity
To manage and confirm your dining reservations, secure private event bookings, communicate table changes, or fulfill food and beverage arrangements you have requested.
Legitimate Interests
To respond promptly to customer questions, protect our website against malicious traffic, bot spam, and fraud (via Cloudflare Turnstile), and manage restaurant operations efficiently.
Consent
For optional website performance cookies (Google Analytics 4). You have full control and can accept, decline, or alter your consent preferences at any time.
Legal & Regulatory Compliance
To satisfy statutory bookkeeping, accounting requirements, health and safety standards, allergy notifications, and UK food hygiene obligations.
We do not sell, rent, or trade your personal data with any third parties for marketing purposes.
4. Third-Party Service Providers
We partner with trusted third-party providers to deliver our online services. Each provider is bound by strict confidentiality and data protection obligations:
- Simpleview (SVTables): Our table reservation partner. When booking online, your details are securely handled by SVTables to confirm and manage your dining reservation.
- Cloudflare: Provides web performance, SSL encryption, and security protection. We use Cloudflare Turnstile to verify that form submissions are from genuine humans, preventing automated spam without intrusive image puzzles.
- Google Analytics (GA4): Aggregated site analytics, loaded strictly upon user consent, to help us understand popular pages and enhance site usability.
- Acorn Media: Our website management and hosting partner responsible for web maintenance, server reliability, and digital infrastructure.
5. Data Retention & Security
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- General customer service enquiries are retained for up to 12 months after resolution.
- Table booking history is retained for operational planning and customer service history for up to 24 months.
- Accounting, billing, and transactional records (where applicable) are retained for 6 years in accordance with UK statutory financial regulations.
All communications between your web browser and our website are encrypted using standard 256-bit Transport Layer Security (TLS / HTTPS). Access to booking and enquiry data is strictly restricted to authorised personnel.
6. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation, you have significant rights regarding your personal information, including:
Right to Access
You have the right to request a copy of the personal data we hold about you (a Subject Access Request).
Right to Rectification
You can ask us to correct or update any incomplete or inaccurate personal data we hold.
Right to Erasure
You can request that we delete or remove your personal data where there is no good reason for us continuing to process it.
Right to Withdraw Consent
Where processing is based on consent (such as analytics cookies), you can withdraw consent at any time via the footer link.
If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
7. How to Contact Us About Your Data
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a Subject Access Request, please contact our team:
Postal address: The Glen View Restaurant, Burnley Golf Club, Glen View Road, Burnley, Lancashire, BB11 3RW.
Policy last updated: October 2026.